Multiple Listing Service and Vendor Management Solutions for the US-based Real Estate Agency

About Customer

Our client is a prominent real estate company based in Indiana, USA. With its establishment in the early 20th century, nearly 50 affiliate offices, and a network of over 1,500 real estate agents, the firm is one of the largest independent realtors in the country. The firm has built a strong reputation for its involvement in residential and commercial real estate transactions, property management, mortgage services, and relocation assistance.

As the demand for their services continues to grow, the real estate company requires a reliable website with real-time updates and minimal downtime for their real estate MLS (Multiple Listing Services). Also, the firm needs an agent management portal to efficiently manage real estate consultants.

Number of Employees : 1,000 – 1,500

Business Needs & Challenges

The inconsistency in website performance and frequent downtime not only led to a poor user experience on their website but also presented difficulties in maintaining a seamless online presence, frustrating both potential clients and real estate professionals.

The lack of a reliable property listing website resulted in delayed property updates and real-time information, ultimately leading to lost leads and missed opportunities for our client.

The absence of a reliable vendor management portal led to data inaccuracies, communication gaps, inefficiencies in agent onboarding, and difficulties in tracking agent performance.

Services Provided

OUR APPROACH

Our approach aimed to deliver a reliable real estate property listing and property management portal that addresses the client's concern of website performance inconsistencies and frequent downtime, all while keeping the vendor management portal development in focus.

CONSULTING

Extensive discussions and consultations with key stakeholders, the IT team, and decision-makers of the real estate company helped us understand the specific pain points related to existing website performance and the need for an MLS and agent management portal.

DESIGN

Our team of experienced UI/UX designers crafted the user interface for both portals, including responsive wireframing, prototyping, and multiple iterations, all while ensuring that the design not only meet their branding guidelines but also offer a satisfying user experience.

DEVELOPMENT

For MLS, we employed Node.js, Angular, and MongoDB to ensure performance and scalability while integrating AWS and Elasticsearch to support searching and real-time updates. In agent management, we utilized Node.js as the server-side technology, alongside WebSocket.

DEPLOYMENT

We integrated all software components with their existing systems thorough robust testing for smooth functionality, and offered additional services, including training sessions, post-deployment support, and maintenance to accommodate the client's evolving needs.