Customer Support

Customers no longer want to be just a ticket number; they want to be treated as unique individuals. With rising customer expectations, offering personalized customer support has become more critical than ever for businesses.

Most businesses struggle to offer satisfactory customer service, due to the high volume of tickets, time-consuming responses, limited assistance options, complex systems, manual processes, and generic experience.

OUR HELPDESK SOLUTION FEATURES THAT CAN
BENEFIT YOUR BUSINESS FROM DAY-ONE



 

Ticket
Management

 

Self-Service
Capabilities

 

Multi-Channel
Support

 

SLA (Service Level
Agreement)
Management

 

Employee
Collaboration
Tools

 

Ticket
Automation

 

Customer
Engagement
Tracking

 

Chatbots (Video
Chats) Support

 

Categorization
and Tagging

 

Integration
Capabilities

 

Ticket Reporting
and Analytics

 

Customer
Feedback and
Surveys

 

Personalization
Services

 

Multilingual
Support

 

Omnichannel
Experience

HOW WILL OUR CUSTOMER SUPPORT HELP DESK SOLUTIONS

BENEFIT YOUR BUSINESS?


Customer Complaints and Tickets

Customer Complaints and Tickets

Managing employees and their productivity are the foundations for streamlining customer tickets.

Our solution lets you set up teams in the Help Desk Management System. You can assign customer support tickets to team members, prioritize customer complaints, automate workflows, and quickly resolve tickets— all at your fingertips.

Self-Service Capabilities

Self-Service Capabilities

Customers are often smarter than most businesses might assume. In fact, around 81% of customers prefer resolving their issues on their own.

Our helpdesk management solution enables you to deliver a platform where customers can independently address their tickets, instead of waiting-calls or unanswered-emails. Your business can also educate customers through videos and Q&As, authorizing them to resolve their tickets on their own.

Multichannel Support

Multichannel Support

Your customers might reach out to you through various channels - email, online forms, surveys, customer feedback, messages, and even social media.

With the help desk management system, we allow you to assist your customers regardless of their chosen communication method. It directly transforms customer emails, online forms, inquiries, and live chats into customer support tickets, and then automatically assigns them to the respective teams.

Customizable & Configurable Solution

Customizable & Configurable Solution

Most businesses find it difficult to create a platform that is easy-to-use for employees and meets their operational needs, which results in reduced efficiency and productivity.

We offer configuration features and functionalities in the customer support management solution, which enable you to set up SLA policies, monitor performance, and analyze customer satisfaction levels. You can conveniently access a comprehensive overview of your customer support tickets on your dashboard.

PRICING

$40

/user/month billed annually

Standard

  • Email
  • Website Form
  • Social Media
BUY NOW!

$60

/user/month billed annually

Professional

Standard Plan Included

  • CRM
  • Website
  • Forum
  • Live Chat
BUY NOW!

Enterprise

Connect with us for a fully-featured and customized solution that meets all your enterprise needs.

CONTACT US!
Is your business struggling with
dissatisfied customers and lost leads?
Discover how our Helpdesk Solutions can streamline
your customer service efficiency.

OurPortfolio

ERP setup for Textile Industry

Before using Odoo, Client's team used to manage their day-to-day business processes like managing stocks, processing orders and invoices using traditional spreadsheets. Integration with a custom PHP web application that manages product portfolio.

Key Features

  • Configured Sales and Purchase channel for various business scenarios
  • Inventory management & Subcontracting
  • Report redesign and customization for Sales, Purchases and Invoices
  • Incentive/Commission configuration for salespersons

ERP Solution for Linen Manufacturer

One of our clients was looking for an effective solution for their business process like managing pricing options for customers, manual calculation of discount and margin for orders and invoices. Provided solution for requirements by this product.

Key Features

  • Make compatible Sales and Purchase with business process and flows
  • Inventory Management with proper inventory valuation
  • Manage state wise tax calculation & Redesigning of website login page
  • Manage discount, margin concept for customer and vendors using pricelist

CRM Solution for Thermal Insulation Provider

One of our clients is looking for a solution to manage digital marketing and advertising, sales management, order processing, and customer engagement on the platform. So we have provided a solution to manage client requirements by this product.

Key Features

  • Marketing, CRM, Sales management and Website sale management.
  • Content Management: Website, Forum, Blog, Website CRM.
  • Product search feature & Order Processing
  • Login integration for social sites like: Google+, Facebook, Twitter, LinkedIn

Odoo Migration from v7 to v9

Over a period of time Odoo is evolving and releasing new versions with new features. So one of our clients is looking for a migration. We have provided Odoo migration solutions to multiple clients starting from Odoo v7 to the latest version.

Key Features

  • Data Cleaning that can easily track irrelevant information
  • Ensure the correctness of data.
  • Field Mapping that maps the old data fields to the new data fields
  • Integrity check, after the whole data migration process is completed.

ERP Solution for Waste Collection

Client used six different softwares to manage waste collection process which covers integration of weighing machine, waste collection from various centers with respective team, etc. This product increases mobility and accessibility of the system easily.

Key Features

  • Weighing machine integration with Odoo to weigh waste collected
  • Weigh from different collection points.
  • Deploying and supporting end-to-end implementation.
  • Mobile application to increase mobility and accessibility of the system

Ecommerce Setup for Engineering Industry

Ecommerce website built with Open ERP, helps to manage product views with interactive UI, blog publishing and manage contact information using third party (Google map) integration with current website.

Key Features

  • Easy accessibility of product using list and grid view
  • Product filtering based on categories & variants
  • Google map integration
  • Website blog management

Client Testimonials

Establishing a relationship with Surekha Technologies is the best way to get a headstart on taking care of your development needs. Over the years, we have worked with clients in multiple countries, including & not limited to the USA, Canada, France, Germany, Italy & India. We have the flexibility to adjust to your design and development processes while delivering quality work in a timely manner.