CX Transformation in Healthcare using Odoo Website Development Services
About Customer
Our client is a leading healthcare services provider based in the US. Delivering a comprehensive end-to-end technology platform tailored to meet the virtual care and second opinion program, our client is one of the unique healthcare solutions providers.
With a focus on synchronous and asynchronous telehealth services, their web-based solution offers customizable workflows, secure medical record transfers, customizable patient-physician matching, and optional add-on services.
Number of Employees : 50+
Business Needs & Challenges
- User experience: Poor website design was restricting the service accessibility and making navigation difficult for both patients and healthcare professionals.
- Navigation & information access: A disorganized website with unclear navigation was making it challenging for users to find essential information about the services and processes.
- Technical Issues: Our client's website was with technical glitches, slow loading times or broken links. It was disrupting efficient use of the platform and led to user frustration.
- Poor customer support: Absence of adequate support features like live chat or FAQs was limiting users' ability to seek help or get their queries answered promptly.
Technology Stack & Tools
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Odoo
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Python
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PostgreSQL
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AWS
OUR Solution
User experience
Employing Odoo's building blocks, we created a tailored user interface to enhance the user experience through intuitive navigation.
Content management system
Implementing effective content management with Odoo's CMS module, we ensured users to have easy access to essential information.
Website updates
We maintained an up-to-date and secure website to enhance user trust by utilizing Odoo's regular version updates and our full-stack development capability.
Customized snippets & theme
Implementing customized snippet creation and theme creation through Odoo elevates the client's website design and its online presence in the healthcare market.
Technical reliability
We guaranteed the customer quick loading times and smooth user experiences with Odoo's robust infrastructure and technical optimization.
Communication & support
Exploiting Odoo's live chat and FAQ modules, we established an effective communication ecosystem to promote customer engagement and assistance.
Business Impacts
Increased user engagement
Our new website improved user experience that led to an increase in customer satisfaction that leads to more user engagement and repeat visits.
Enhanced conversion rate
Effective information access enhanced conversion rates by up to 20% and turned visitors into clients.
Enhanced reputation
Our solution enhanced the reputation of the company in the healthcare industry with a reliable and up-to-date website that boosts the brand's credibility.
Reduced bounce rate
Robust technical performance and quick loading times reduced website bounce rates and retained more users on the platform.
