ShipWorks-Odoo Integration for an Ecommerce Business to improve Order Management
About Customer
Our client is a leading USA-based retail and ecommerce company since 2012 that has been committed to providing top-quality health-related products to its customers. They offer a vast selection of organic products, all sourced from reliable suppliers and packaged in their very own USDA-certified organic packing facility.
Whether it's through their retail stores, e-commerce platform, or in-house customer support team, they guarantee exceptional service and products. Intending to drive more sales and deliver on time at an affordable cost, the client wants to integrate Odoo Ecommerce with reliable shipping software.
Number of Employees : 70+
Business Needs & Challenges
- Shipment & order management: The client encountered difficulties in controlling their shipment procedure due to the high frequency of orders, resulting in delayed shipments.
- Customer complaints: The high order frequency and shipment challenges caused delays for customers in receiving their orders, leading to customer complaints.
- High shipping charges: Shipping charges imposed by the shipping provider created an additional challenge for the client and impacted their overall logistics and operational costs.
- Odoo integration: Another challenge for the customer was related to the integration process. The client wanted to create custom codes to ensure smooth integration without disrupting the existing order fulfillment process and ensuring scalability to handle higher order volumes.
- Data security and protection: Another challenge was to ensure that the system is secure, and customer data is protected. Their team wanted robust security protocols to ensure that data can only be accessed by providing valid credentials.
Services Provided
Technology Stack & Tools
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Odoo
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Python
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ShipWorks
OUR Solution
Order management
We integrated ShipWorks with Odoo to automate order fulfillment, eliminate manual entries, and ensure accuracy. It streamlined the order management process and minimized errors and delays.
Shipment tracker
Our custom Odoo integration offers real-time tracking of shipments to both the client and its customers. The visibility into shipment improves trust, reduces inquiries, and enhances user experience.
Tracking label generation
We leveraged Shipworks' capabilities to automatically generate shipping labels within Odoo. It eliminates manual label creation, saves time, reduces cost, and improves accuracy.
Bulk order processing
We optimized Shipworks' bulk processing capabilities within the Odoo ecommerce system. It enables the client to quickly process and ship multiple orders, within a few touches at once.
Automated shipping costs
We integrated Shipworks' dynamic rate shopping feature that allows the client to compare rates from various carriers and select the most effective option for the shipment.
Customizable workflow
Using Odoo's workflow capabilities, we implemented a custom workflow by integrating packaging, labeling, shipping, delivery, and approvals, which simplifies the operations for the client.
Business Impacts
Minimized manual errors
Our client has successfully reduced errors and improved efficiency. This has led to faster order processing times, increased customer satisfaction, and ultimately, higher sales.
Optimized inventory levels
Additionally, as our API automatically updates inventory levels in Odoo, our client has been able to avoid stockouts and minimize overstocking.
Reduced manual labor
Moreover, the integration has allowed the client to save time and resources that were previously spent on manual order processing and order filtration tasks.
Enhanced operational efficiency
Consequently, the staff can now focus on more critical tasks, such as customer service, marketing, and sales, leading to increased productivity and improved overall performance.
