A Patient-Centric Web and Mobile Application for American Healthcare Provider

About Customer

Our customer is a healthcare provider chain in the US, established in 1998, with 18 hospitals and clinics nationwide. They have served over 300,000 patients with a team of 55+ doctors and 460+ healthcare professionals. Our client specializes in chronic disease management and offers a wide range of medical specialties.

Committed to digital transformation and experience advancements, the healthcare provider intends to equip each patient with a tablet during healthcare service delivery. Their goal is to improve patient care by utilizing our healthcare application while staying true to their mission of offering accessible and compassionate healthcare.

Number of Employees : 500+

Business Needs & Challenges

The healthcare administration faced challenges in effectively managing patient health, resulting in compromised health outcomes and lower patient satisfaction.

Patients were unable to access health information, making it difficult to know their conditions and treatment plans.

There wasn't any appropriate communication channel between patients and healthcare providers, which led to a lack of timely information exchange.

It was challenging for the hospital to share essential health information, medical records, and updates with their patients, which resulted gradually in communication gaps and potential errors in care.

It was difficult for patients to manage medications, adhere to prescribed approaches, and track medication schedules without digital assistance.

Hospitals used to miss out on opportunities to remotely monitor patients with chronic conditions, which lead to higher healthcare costs.

Services Provided

OUR APPROACH

Throughout our approach, our priority was to maintain clear communication with healthcare providers and align with their evolving needs. Also, we had to focus on emphasizing the importance of user experience and data security.

CONSULTING

We thoroughly assessed the healthcare provider's needs and gained an understanding of regulations, such as HIPAA. Also, we examined the project's feasibility, considering technical requirements, budget constraints, and timelines.

DESIGN

We adopted a user-centric design approach by involving the client and end-users. We created wireframes and prototypes, which allowed us to visualize the layout, user interface, and functionality of the web and mobile app.

DEVELOPMENT

We developed a web and mobile app by adopting agile development methodology and implementing robust security measures to protect patient data and ensure regulations, with the ability to integrate with the existing systems.

DEPLOYMENT

We launched the beta version of the app with a limited group for real-world testing following system configuration. We also offered comprehensive training and support to healthcare providers to ensure a smooth transition.