The E-commerce business is a very dynamic and complex industry. With a ton of competition, a business owner has to keep himself updated with the latest trends to stay ahead of the competitors. Online shopping is the latest trend in today’s generation and companies are more focused on providing the best user experience to their customers.
What is order management?
Order management is the process of tracking, receiving and fulfilling the order of the customers. The process starts with the customer placing an order, and completing when the customer has received the product and is happy with it. Order management for ecommerce business is very important and the success or failure depends on the availability of stock at the retail outlet or warehouse.
Functions of order management
1) Order Tracking
The order management system tracks down all the orders that have been placed by the customers such as order’s status, time, and date. This helps the user to easily get more information about the order.
2) Manage Inventory level
This function will allow you to manage your product in real-time and the user will get the details about the stock that are available. Inventory management is important for eCommerce shops and the user can manage as well as monitor the inventory to make sure that the product won’t get out of stock.
3) Multiple warehouse management
Using a single platform, the user can easily manage multiple warehouses at the same time at various locations.
4) Invoicing and quotations
The best feature of eCommerce with ERP
is that the user can easily generate invoicing and send quotations to the dealer. This will help eCommerce businesses to refill the stock to make it available for the customers.
5) Payment and shipment
This will speed up your shipping process and track the order with DHL, UPS, USPS, FedEx, and La Poste shipping connectors. The customer can also pay using Paypal, Ogone, Adyen, Buckaroo, Authorize.net, and SIPS WorldLink.
Why order management is important for an eCommerce platform
E-commerce companies are constantly working to improve their customer experience. The way orders are processed is one of the most important parts of the customer experience. A customer experience can be enhanced using online order management
. The online order management solution allows you to manage orders in real-time. The customer will receive the orders and products, track the order status, and receive all the updates.
Modern eCommerce platforms require a single platform to manage multiple business processes and eCommerce with ERP can manage all the business activities, from product catalog to shipping, everything included in our eCommerce ERP solution
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