Migration from NetSuite to Odoo ERP & Shopify Integration to optimize Healthcare operations

Banner

The client, a leading Florida-based manufacturer and retailer of hospital-grade breast pumps, need to modernize operations by migrating from Oracle NetSuite to Odoo ERP to enhance efficiency and streamline workflows. 

They faced challenges of complex operational management on NetSuite, fragmented e-commerce integration, and high operational costs. We addressed this by proposing and implementing Odoo ERP with integrated Shopify, ensuring a user-centric interface, custom features, and seamless data migration. Our approach aimed at resolving inefficiencies and reducing costs while improving overall business management. 

  • Number of Employees : 80 - 100

Project Brief

Dedicated to supporting mothers throughout their breastfeeding journey, our client is a leading manufacturer and retailer of hospital-grade breast pumps in Florida, US. Compliant with WHO standards, their core strengths lie in affordability and high-quality products since its establishment in 2008. Going beyond mere products, the company is committed to delivering invaluable resources and support to mothers on their breastfeeding voyage.

Aiming to modernize their operations and improve efficiency, the healthcare manufacturer planned to migrate its business from Oracle NetSuite to a modern and reliable ERP solution.Also, to gain a holistic view of their operations and streamline their workflow, the company planned to integrate their Shopify platform with the new ERP system.

Business Needs & Challenges

Operational complexities

 Managing their operations on Oracle NetSuite posed challenges due to its overwhelming interface, limited customization options, and the need for advanced coding.

Fragmented ERP-Ecommerce channels

The absence of ERP-Ecommerce integration resulted in siloed information and processes, leading to inefficiencies and business management challenges, including inventory inaccuracies, delays in order processing, limited automation, inconsistent data, as well as difficulties in obtaining reports and analytics.

Custom helpdesk system

This lack of a centralized and organized helpdesk system for ticket management led to several nightmares for the business, including lost tickets, delayed responses, miscommunication, ineffective workflow, and delays in ticket resolution

Excessive operational costs

 The pricing model for NetSuite was complex with add-ons and hidden fees. Also, fragmented channels between ERP and Ecommerce incurred additional labor costs, integration expenses, training efforts, maintenance, and compatibility expenses along with risks of errors.

Technology Stack & Tools

Odoo
Digital Ocean
Python
HTML
CSS
AWS

Our Solutions

Implementation of Odoo ERP

For the modern ERP solution, we executed the implementation of Odoo ERP, transitioning seamlessly from Oracle NetSuite, introducing a dynamic and user-friendly interface with robust functionalities. 

Integration with Shopify Ecommerce:

Subsequently, we seamlessly integrated their Shopify Ecommerce with Odoo, establishing a unified ecosystem and enabling bidirectional data flow between the ERP system and Ecommerce platform.

Data Management with Digital Ocean:

To manage data effectively, we utilized Digital Ocean, ensuring security, scalability, and efficient handling of the company database within the new Odoo system.  

Customized Helpdesk Ticket Management:

Implementing a customized helpdesk ticket management system within Odoo, we centralized and organized customer requests, emails, task management, and resolutions.  

Inventory Management Portal Development:

Using HTML/CSS, we developed an inventory management portal for vendors, providing a dedicated purchase flow for their vendors.

Business impacts

Enhanced customer support –

The implementation of a customized helpdesk ticket system in Odoo led to a 40-50% reduction in ticket resolution time due to centralized management and organized workflows, enabling the enterprise to resolve 5-6 times more tickets than before. 

Operational efficiency –

Utilizing Odoo ERP’s advanced features and modern functionalities, our client streamlined their business operations and improved production efficiency. 

Simplified operations –

Seamless integration between Shopify and Ecommerce reduced order processing delays by 25-30% and minimized inventory inaccuracies by 30%.

Data management –

Utilizing Digital Ocean for data handling within Odoo enhanced data security and scalability, significantly reducing the risks of data loss. 

Vendor interaction –

Our inventory management portal streamlined vendor management, engaging vendors and reducing their procurement processing time by 35-40%. 

Multiple Listing Service and Vendor Management Solutions for the US-based Real Estate Agency
Background Image Close Button

2 - 4 October 2024

Hall: 10, Booth: #B8 Brussels, Belgium