Customer Experience

Customer Experience Transformation Services

Deliver satisfied experiences across the entire customer journey.

Let’s talk

Our Digital Transformation Services to enhance Customer Experience

Our Customer-Centric Digital Transformation is focused on elevating the customer experience to drive business growth. As your trusted Digital Transformation partner, we understand that satisfied customers are the key to business success.

And so, our digital innovation is dedicated to enhancing customer engagement and offering satisfying user experiences. We provide CX solutions that drive transformation across the customer lifecycle, marketing, Ecommerce, and sales; from digital onboarding to extended customer support.

Let SurekhaTech Take You To Next Level

Contact us

Our Ecommerce solutions offer smart recommendations, website management, enhanced shopping experience, order management, sales & service support, and custom app integration. It makes it effortless for customers to buy from you.

Our robust CRM platform allows you to track qualified leads, schedule activities, close conversions, and get precise forecasts. Always be connected with your customers and build lasting relationships with real-time insights.

Let your customers self-serve and take control of their experiences instead of tickets & calls. Help users find what they need with personalized content, catalogs, smart recommendations & easy payments in a few clicks.

Your website is the first impression of your brand. Using user management, targeting, form, and blog features, we develop a website that creates a captivating online presence and leaves a lasting impression on your audience.

Allow your customers to close their tickets and provide smarter self-service. We offer Email, website forms, and live chat support for Customer Helpdesk. Track, organize, prioritize, and close customer tickets with custom SLA rules.

cx tranformation bg

How will our CX Transformation Services benefit your business?

offer-personalized-customer-experience-to-each-user
Offer personalized Customer Experience to each user

Create, manage & deliver relevant content, trends, recommendations, preferences, and tailored search results personalized to each user and engage with your customers beyond comparison.

make-it-easy-to-buy
Make it easy to buy from you with recommendations

Our Ecommerce solution enhances customer experience by delivering convenient online shopping, personalized recommendations, and reorder options, which lead to seamless transactions and a tailored shopping journey.

transformation-service
Improve brand awareness, visibility, and customer loyalty

Our CX solutions transform your customer journey with intuitive interfaces, personalized touchpoints, & uninterrupted self-service resolutions that enhance satisfaction, brand recognition, & foster customer loyalty.

reduce-operational
Reduce operational costs & improve Return on Investment (ROI).

Enabling self-service options for customers not only streamlines operations but also drives significant cost reductions. This dual advantage enhances customer experience and optimizes expenses, which improves ROI and drives overall business growth.

Success Story

View All right-arrow

Struggling To Meet Customer Expectations?

Try our CX Transformation solutions for satisfied customer experiences.

Hire Now

Our Comprehensive Digital Transformation Services

To transform your business digitally, we work together with you through all the stages of your digital journey and assist with new opportunities with emerging technologies like web portal development, IoT, mobility, ERP, and cloud to enhance your business efficiency.

Digital Operations

Efficiently optimize business-critical processes throughout the entire operational spectrum.

arrow-right
Employee Management

Nurture seamless collaboration across the organization through an integrated employee platform.

arrow-right

Latest Insights

Blog
calendar June 30, 2025

Odoo 19 Features and Updates You Should Know in 2025

Odoo 19 comes with powerful upgrades and features designed to enhance user experience, streamline business operations, and boost productivity in the ERP industry. From improved UI elements to smarter integrations and better responsiveness, this release continues Odoo’s mission of delivering a complete ERP product and modern business management solution. Let’s explore the upcoming features in Odoo 19. Website New features Odoo 19 brings a smoother website onboarding experience with better...
calendar June 26, 2025

How to Create a Dynamic Website Snippet in Odoo 18

Dynamic Odoo custom snippets represent a powerful enhancement to the website builder, as it allows you to create data-driven content directly from the back end. Rather than static snippets where you have to update the content manually, dynamic snippets can automatically fetch and display dynamic information such as the newest products, blog posts, and or services. Dynamic Snippets in Odoo 18: Easy Step-by-Step Guide with Live Data Example Step 1:  Set up the Development Environment for...

Blog
calendar June 26, 2025

Securing Headless APIs with OAuth2 in Liferay DXP: A Complete Guide

In the digital world of today, Liferay Headless APIs have flexible integration with any other system and custom applications. Security is the foremost important factor while accessing these APIs. At this point, OAuth2 comes into the picture. This industry-standard protocol provides secure and token-based access to Liferay's data on safe and controlled interactions with APIs without revealing sensitive credentials such as usernames and passwords. This blog will discuss how OAuth2 secures,...

Blog
calendar June 30, 2025

Odoo 19 Features and Updates You Should Know in 2025

Odoo 19 comes with powerful upgrades and features designed to enhance user experience, streamline business operations, and boost productivity in the ERP industry. From improved UI elements to smarter integrations and better responsiveness, this release continues Odoo’s mission of delivering a complete ERP product and modern business management solution. Let’s explore the upcoming features in Odoo 19. Website New features Odoo 19 brings a smoother website onboarding experience with better...

calendar June 26, 2025

How to Create a Dynamic Website Snippet in Odoo 18

Dynamic Odoo custom snippets represent a powerful enhancement to the website builder, as it allows you to create data-driven content directly from the back end. Rather than static snippets where you have to update the content manually, dynamic snippets can automatically fetch and display dynamic information such as the newest products, blog posts, and or services. Dynamic Snippets in Odoo 18: Easy Step-by-Step Guide with Live Data Example Step 1:  Set up the Development Environment for...

calendar June 26, 2025

Securing Headless APIs with OAuth2 in Liferay DXP: A Complete Guide

In the digital world of today, Liferay Headless APIs have flexible integration with any other system and custom applications. Security is the foremost important factor while accessing these APIs. At this point, OAuth2 comes into the picture. This industry-standard protocol provides secure and token-based access to Liferay's data on safe and controlled interactions with APIs without revealing sensitive credentials such as usernames and passwords. This blog will discuss how OAuth2 secures,...

FAQ

Customer experience transformation is a process of improving customer engagement. CX transformation is all about offering satisfied experiences by implementing strategies and technology to streamline sales and service operations.

Customer experience transformation offers satisfied user experiences that attract and engage customers with the brand. By delivering personalized experiences to customers, businesses can enhance customer retention and drive business growth. Furthermore, a business can increase customer loyalty, enhance company reputation, and build authentic relationships with CX transformation.

At SurekhaTech, we are committed to transforming businesses digitally by offering comprehensive suite services and solutions. We provide CX transformation services for Ecommerce, customer portals, websites, and CRM, from consulting to CX strategy development and implementation to employee training.

More Question?

Let’s Talk
TUV ISO 9001
Clutch
clutch
liferay
odoo
Our Presence
USA usa-flag

1968 S. Coast Hwy, Suite 523, Laguna Beach, CA 92651

+1 408 914 2737
INDIA india-flag

201, 3rd Eye II, Nr. Panchvati Circle, CG Road, Ahmedabad

+91 7574805354
email[email protected]
Quick Links
  • linkedin
  • facebook
  • twitter
  • instagram
  • youtube

© 2025 SurekhaTechnologies. All rights reserved.