Finance, Insurance 25% Consumer Base Expansion and Digital Experience Transformation with Liferay for an Insurance Company
Our client, a leading US provider of specialty insurance and risk management services, needed to enhance customer experience through digital transformation. To address challenges like poor digital experience, inefficient processes, and fragmented information, we developed a comprehensive insurance portal. This portal enables customers to access information, manage claims, and receive notifications, while also improving agent productivity and operational efficiency. Our approach included consulting, custom UI/UX design, Liferay-based development, and extensive QA testing, ensuring a user-friendly platform that supports both customer and agent needs effectively.