How AI and Chatbots Are Transforming Customer Experience in 2025
From Eliza to AI Powerful Bots: Back in 1966, a simple computer program named ELIZA created at MIT as a basic experiment, mimicked a therapist by turning your statements into questions—tell it "Men are all alike" and it would ask "IN WHAT WAY?" This wasn't advanced AI; it was just clever pattern matching. Yet something magical happened, people started treating this basic program like a trusted friend. What began as a research project accidentally discovered the secret to a great user...